Start by matching the failed result to the correct address, water account, assembly location, type, make, model, and serial number. A multi-building property may have several similar assemblies, and repairing the wrong one does not close the notice.
Ask the tester which component failed and record the field-test readings. The failure may involve check valves, a relief valve, shutoff valves, fouling, damaged rubber parts, pressure conditions, or an installation issue. Diagnosis should guide whether repair or replacement is appropriate.
Contact the serving water utility when its process requires preapproval, an approved tester, a specific form, or installation review. Schedule early enough to leave room for parts, access, shutdown coordination, corrective work, and a passing retest.